WE ARE HERE TO HELP
A question? Find help here.
Common questions about your Bewerivo account and documents, answered clearly and briefly.
How do I sign in as an applicant or company?
Choose the right account on the homepage: an applicant account for your application documents or a company account for recruitment. Registration is free. Paid services require a separate order.
Use the same email address on every device. You receive a one-time sign-in code; no password is needed.
My sign-in code has not arrived or does not work.
Check your email address, spam and promotions folders. The code is valid for ten minutes. If you request a new code, use only the latest one.
Avoid requesting several codes in quick succession. If the problem continues, send us your account email and the error message displayed.
Payment does not work or my credits are missing.
Sign in before purchasing and open Bewerivo at https://bewerivo.ch. Choose a package and accept the terms. Available payment methods appear on the secure Stripe checkout page.
After payment, check that you are signed in with the same Bewerivo account email used for the purchase. Reload the page. If a payment is pending or credits are missing, do not immediately purchase again. Email us the approximate purchase time and package; a payment reference, if available, helps us identify the purchase.
When are application credits used?
One successful AI creation for a CV, cover letter or both uses one credit. Another AI creation requires another credit. Editing, design changes and repeat PDF downloads of previously unlocked documents are included.
If a creation fails but credits are still missing, avoid repeatedly starting new creations. Send us the error message and approximate time. The application bundle does not expire; Career Month follows the validity stated in the offer. Interview preparation is tracked separately.
How do I download documents or open them on my phone?
Review your documents in the editor and use the PDF download. Depending on your mobile browser, the file appears in Downloads or your Files app.
To access a profile or documents on another device, you must explicitly save them to your account. Local drafts stay on the device where they were created. Sign in with the same account email and open your saved documents.
How do I publish a vacancy as a company?
Create a company account, enter your company and vacancy details, and save the vacancy. The preview shows how it will look. Publication requires an active company subscription; free registration alone does not enable publication.
Manage subscriptions, invoices and cancellation in your company portal. If publication fails, send us your company name, account email, affected vacancy and error message. Do not send applicant data.
Still need help?
Email info@bewerivo.ch. These details help us understand your request:
- Your Bewerivo account email and whether you are an applicant or company
- What you were trying to do and the message displayed
- For purchase problems: package, approximate purchase time and payment reference if available
- For display problems: phone or computer and the browser used
Do not send passwords, sign-in codes, full card details or application documents. Hide unnecessary personal information in screenshots.
Email BewerivoNo contact form: you choose which details to send us by email.